Customer Satisfaction Is a Function of Customer Expectations

question 80

True/False

Customer satisfaction is a function of customer expectations.

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Definitions:

Empathetic Reciprocation

The act of understanding and sharing another person's feelings or circumstances, leading to mutual benefit or support.

Nonverbal Messages

Communication without words, using gestures, facial expressions, and body movements to convey information or feelings.

Verbal Messages

Communication through spoken words, including tone and emphasis, to convey information or express feelings.

Universal

Pertaining to or applicable to all members of a class, group, or whole.