When Firms Manage the Return of Goods from Consumers Either

question 84

Multiple Choice

When firms manage the return of goods from consumers either because they are defective or for recycling purposes, they are involved in

• A) materials handling.
• B) inbound logistics.
• C) factory processes.
• D) reverse logistics.

---

Definitions:

Mistrust

Lack of trust or confidence in someone or something.

Conflict Defusing

Strategies or actions taken to reduce tensions, misunderstandings, or hostilities in a situation to prevent escalation.

Third-Party Involvement

The involvement of an external party in negotiations or conflict resolution who is not directly involved in the dispute.

Indirect Pressure

A subtle or non-explicit form of influence exerted to persuade or coerce someone into a decision or action.