In Order for Salespeople to Be Able to Deliver Complete

question 96

Multiple Choice

In order for salespeople to be able to deliver complete comparative product information in sales presentations they must possess:

• A) assertiveness
• B) adaptability
• C) competitor knowledge
• D) trust
• E) customer knowledge

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Definitions:

Imitated

Copied or reproduced someone's behavior, action, or expression, often to learn or fit in.

Adolescents

People undergoing the phase of both physical and mental growth that typically happens from puberty until reaching the age of legal maturity.

Observational Learning

The process of acquiring new behaviors or knowledge by watching and imitating others, also known as social learning.

Albert Bandura

A Canadian-American psychologist known for his work on social learning theory and the concept of self-efficacy.