Which of the Following Is Not One of the Ways

question 19

Multiple Choice

Which of the following is not one of the ways salespeople can convert new customers into highly committed lifetime customers.

• A) Building goodwill by continually adding value to the product or service through appropriate follow-up.
• B) Handling complaints in a timely and thoughtful manner.
• C) Processing requests for rush deliveries willingly and assuring the customer that the salesperson will do everything possible to make that request happen.
• D) Make sure to discount the price of the product as much as possible without realizing and net loss.
• E) All of the above are correct.

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Definitions:

Direct Labor

The wages and other forms of remuneration paid to employees who directly work on the products being manufactured, such as assembly line workers.

Property, Plant, and Equipment

Long-term tangible assets used in the operation of a business, such as buildings, machinery, and equipment.

Raw Material

Basic materials used in the production process, which are transformed into finished goods through the manufacturing process.

Fixed Overhead

Expenses that do not vary with production volume, including rent, salaries, and insurance.