Which of the Following Is Not One of the Four

question 98

Multiple Choice

Which of the following is not one of the four benefits of service enthusiasm that allow the sales organization to gain an advantage over its competitors?

• A) Service enthusiasm helps the salesperson build a strong reputation
• B) Service enthusiasm eliminates customer complaints
• C) Service enthusiasm reduces mistakes thereby improving profitability
• D) Service enthusiasm helps customers feel more comfortable complaining
• E) Service enthusiasm stimulates interest in the selling organization

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Definitions:

Lemon

A product, often a used car, that is found to be defective only after it has been bought.

Corolla

The collective term for the petals of a flower, which are usually colored and serve to attract pollinators.

Adverse Selection

A situation where asymmetric information results in high-risk individuals being more likely to engage in agreements, often observed in insurance markets.

Automobile Finance Company

A financial institution that provides loans to individuals or businesses specifically for the purpose of purchasing automobiles.