The SERVQUAL Instrument Is Accepted as a Standard for Assessing

question 77

True/False

The SERVQUAL instrument is accepted as a standard for assessing different dimensions of services quality.

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Definitions:

Canadian Nurses Association

A national organization representing registered nurses across Canada, focusing on nursing standards, advocacy, and professional development.

Conceptual Frameworks

Structured plans or guides that help in research, understanding phenomena, or explaining relationships between concepts.

Community Care

Healthcare and social services provided in a community setting, aimed at helping individuals manage their health and well-being outside of hospital facilities.

Aging Population

Refers to a demographic trend in which the proportion of the population that is aged 65 years and over increases.