Which of the Following Is NOT a Reason Why a Customer

question 25

Multiple Choice

Which of the following is NOT a reason why a customer might be dissatisfied with a product?

• A) Product delivered was different from the one ordered.
• B) Product was not delivered by the specified date.
• C) The product performed an additional, unadvertised function.
• D) Customer believed the product could perform a function that it cannot.
• E) Discounts offered by the salesperson were not given by the manufacturer.

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Definitions:

Cognitive-Behavioral Therapy

An approach to psychological healing that focuses on improving mood and behavior by altering maladaptive thoughts, emotions, and actions.

Depression

A common mental disorder characterized by persistent sadness, loss of interest, and a lack of energy, among other symptoms.

Assertiveness

The quality of being self-assured and confident without being aggressive, enabling one to express one's opinions and needs directly and respectfully.

Suicide Attempts

Suicide Attempts involve engaging in potentially self-harmful actions with an intent to end one’s life, though not resulting in death.