The First Words Out of the Salesperson's Mouth After the Customer's

question 90

Multiple Choice

The first words out of the salesperson's mouth after the customer's objection are, "Yes, but…" What kind of objection handling technique is being employed here?

• A) Compensation
• B) Reversal
• C) Indirect denial
• D) Direct denial
• E) Boomerang

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Definitions:

Tolerance

The permissible limit of variation in a physical dimension or electrical component's performance, indicating the range within which the actual value is accepted to differ from the specified value.

Multiplier Band

The multiplier band is a component on a resistor that indicates the multiplication factor to be applied to the combined value of the first bands to determine the resistor's resistance value.

Silver

A chemical element with the symbol Ag and atomic number 47, known for its conductivity, malleability, and luster.

Color Code

A system where colors are used to represent numbers.