The First Words Out of the Salesperson's Mouth After the Customer's

question 90

Multiple Choice

The first words out of the salesperson's mouth after the customer's objection are, "Yes, but…" What kind of objection handling technique is being employed here?

• A) Compensation
• B) Reversal
• C) Indirect denial
• D) Direct denial
• E) Boomerang

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Definitions:

Respiratory System

The complex network of organs and structures responsible for the intake of oxygen and the exhalation of carbon dioxide in living organisms.

Blood pH

The measure of acidity or alkalinity of the blood, with a normal range for human blood typically between 7.35 and 7.45, indicating a slightly alkaline state.

Mitochondrion

A membrane-bound organelle found in the cytoplasm of eukaryotic cells, responsible for producing the cell's energy through the process of oxidative phosphorylation.

Connective Tissue

A type of biological tissue with diverse functions, including providing support and physically connecting other tissues, characterized by cells surrounded by a large amount of extracellular matrix.