The First Words Out of the Salesperson's Mouth After the Customer's

question 90

Multiple Choice

The first words out of the salesperson's mouth after the customer's objection are, "Yes, but…" What kind of objection handling technique is being employed here?

• A) Compensation
• B) Reversal
• C) Indirect denial
• D) Direct denial
• E) Boomerang

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Definitions:

Opportunity Recognition

The ability to identify and assess potential business or growth opportunities in the market or environment.

Idea Generation

The creative process of generating new, innovative ideas for potential solutions, products, or improvements.

Formal Methods

Rigorous software and systems design methods used to model, specify, and verify the correctness of systems through mathematical techniques.

Invention

The creation of a product or introduction of a process for the first time.