The First Words Out of the Salesperson's Mouth After the Customer's

question 90

Multiple Choice

The first words out of the salesperson's mouth after the customer's objection are, "Yes, but…" What kind of objection handling technique is being employed here?

• A) Compensation
• B) Reversal
• C) Indirect denial
• D) Direct denial
• E) Boomerang

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Definitions:

Suction-Control Chamber

Part of a chest drainage system that regulates the negative pressure applied, helping to remove air, fluid, or pus from the thoracic cavity.

Empyema

The presence of pus within a naturally existing anatomical cavity, most commonly in the pleural cavity of the chest.

Drainage

The removal of fluids from a body part or wound, often through natural or artificial means.

Microaggregate Filter

A filter used in blood transfusions to remove microaggregates of debris from stored blood.