The Primary Purpose of Asking a Rephrasing Question Is To

question 41

Multiple Choice

The primary purpose of asking a rephrasing question is to:

• A) probe for the prospect's objections.
• B) identify the prospect's concern.
• C) encourage free discussion.
• D) clarify the prospect's meaning.
• E) emphasize an area of agreement.

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Definitions:

Service Recovery

Service recovery involves a company's response to a service failure, aiming to address the issue and restore customer satisfaction.

Distributive Fairness

The perceived fairness of the outcomes of a decision-making process, including the allocation of resources or rewards among stakeholders.

Procedural Fairness

The perception that the processes and methods used to make decisions and resolve disputes are fair and impartial.

Innovation Diffusion

Innovation diffusion is the process by which a new idea, product, or technology spreads through cultures and societies, from its origin to widespread adoption.