Mildred Sells Industrial-Sized Refrigeration Units

question 66

Multiple Choice

Mildred sells industrial-sized refrigeration units. Her prospective buyer's face looks tense, and his forehead is wrinkled. The buyer is avoiding looking at Mildred's eyes and he has his arms crossed over his chest. Mildred should:

• A) ask closed-ended questions.
• B) apologize for her intrusion and leave.
• C) let the buyer know that she is aware that something is bothering him.
• D) assume the buyer has reached the interest stage.
• E) continue her presentation with added pressure.

---

Definitions:

John Holland's Model

A theory of career and vocational choice based upon personality types, suggesting that people are more satisfied and productive if their work environments match their personal orientations.

High-Stress Activity

Tasks or situations that induce a high level of stress, often requiring significant mental or physical effort to manage.

Artistic Individuals

Artistic individuals are those who express themselves creatively through various forms of art such as painting, music, writing, or dance, often demonstrating a high level of imagination and sensitivity.

Blue-Collar

Refers to jobs or workers primarily involved in manual labor, often in environments such as manufacturing, construction, and maintenance.