The First Step in Understanding a Customer's Experience Is to Develop

question 66

Short Answer

The first step in understanding a customer's experience is to develop a ____________________map.

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Definitions:

Product

An item offered for sale which can be a good, a service, or an idea.

Supply

The total quantity of a good or service that is available for purchase at various price levels in a given market.

Quantity Demanded

The total amount of a good or service that consumers are willing and able to purchase at a specific price level, at a given point in time.

Equilibrium Price

is the price at which the quantity demanded of a good equals the quantity supplied, leading to market balance.