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Merrill Lynch and Thompson Financial Had a Three-Year, $1 Billion

question 113

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Merrill Lynch and Thompson Financial had a three-year, $1 billion project that put workstations on the desks of 25,000 of Merrill Lynch's brokers. These machines put the world of investing information at brokers' fingertips. Thompson, the supplier, was obliged to not only deliver technology and services on time and on budget, but also constantly improve customer-satisfaction levels among Merrill Lynch's brokers and customers. This is an example of

Analyze controllable variances, volume variances, and their implications on cost control.
Appreciate the significance of budgeted vs. actual performance analysis in managerial accounting.
Calculate sales price and volume variances to assess performance in non-manufacturing contexts.
Recognize the impact of volume changes on unit fixed and variable costs.

Definitions:

Express Repudiation

The explicit rejection or refusal to fulfill a duty or obligation set forth in a contract.

Similar Bicycle

A bike that shares likeness or features with another bicycle, often in terms of design, functionality, or brand.

Market Price

The current price at which an asset or service can be bought or sold in the open market.

Agreed Price

The price that both buyer and seller have consented to in a transaction or contract.

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