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Figure 21-4
-Figure 21-4 above depicts the sales management process that involves three interrelated functions. Box B refers to
Formal Reference Groups
Groups with a structured system of organization and a specific set of expectations that influence an individual's behavior and attitudes.
Marketers
Professionals involved in promoting, selling, and distributing a product or service.
Clothing
Textile items worn on the body, primarily designed for purposes such as protection, comfort, and social or cultural expression.
Cosmetics
Substances or products applied to the body, particularly the face, to enhance or alter appearance, often for beauty or grooming purposes.
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