Which One of the Following Statements Regarding Customers' Definition of Quality

question 212

Multiple Choice

Which one of the following statements regarding customers' definition of quality is FALSE?

• A) Conformance to specifications is not a concern for a service provider because no tangible product is produced.
• B) Consumers may change their perception of quality.
• C) Consumers consider various aspects of quality such as value, service support, and psychological impressions.
• D) Customers consider how well a product serves its intended purpose at a price they are willing to buy.

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Definitions:

Capital Per Worker

The amount of capital stock available per employee in the workforce.

Not Proprietary

Refers to something that is not owned or controlled by a specific entity and is open for use by anyone.

Economic Growth

An increase in the production of goods and services in an economy over a period, typically reflected as a percentage increase in real GDP.

Doubling Inputs

When the quantities of all inputs used in the production process are increased by the same proportion.