Jane Prefers to Visit a Particular Hair Salon Because of Its

question 47

Multiple Choice

Jane prefers to visit a particular hair salon because of its skilled hair stylists who are friendly and have gained her trust by providing good service during her previous visits.The service dimension influencing Jane's decision to stick to the same service provider is:

• A)responsiveness.
• B)reliability.
• C)tangibility.
• D)assurance.
• E)empathy.

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Definitions:

National Agenda

A set of priorities and policies that are considered of utmost importance by a nation's government at a given time.

Federalism

A system of government where power is divided between a central authority and constituent political units, such as states or provinces.

Dual Federalism

A concept of federalism where federal and state governments are seen as co-equal sovereigns, operating independently and with powers that are clearly delineated.

Layer Cake

Often used as a metaphor to describe a clear, well-defined separation of powers or responsibilities, especially in federal systems.