Scenario 6.1 Use the Following to Answer the Questions

question 97

Multiple Choice

Scenario 6.1
Use the following to answer the questions.
Consumers use information from many sources when making purchasing decisions, including information from friends and family members. One of the most dissatisfying consumer experiences is with auto repair. Aware of this, Kate has asked several of her friends and family members where they have their cars repaired, since she has experienced a problem starting her car when the weather is cold. Kate has heard that Skola's Auto Repair has reasonable prices, but it can be difficult to get an appointment. Steve, one of Kate's friends, had a very poor experience with Skola's. However, once he complained to them, they fixed the situation and now he prefers their auto repair shop over others.
-Refer to Scenario 6.1. The type of decision making behavior that Kate is expressing to select an auto repair shop would be:

• A) enduring involvement.
• B) extended decision making.
• C) routinized response behavior.
• D) perceptual mapping.
• E) limited decision making.

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Definitions:

Planetary Rings

The rings of ice, rock, and dust that orbit some planets outside their atmospheres, the most famous of which are the rings of Saturn.

Outer Planets

The planets in the Solar System located beyond the asteroid belt, typically referring to Jupiter, Saturn, Uranus, and Neptune.

Hydrologic Cycle

The cycle representing the movement of water between the oceans, atmosphere, land, rivers and other surface water, groundwater, and organisms.

Water Processes

Encompasses the various physical phenomena involving water, including its cycle through the environment (evaporation, condensation, precipitation) and its role in shaping the Earth's surface (erosion, deposition).