Which of the Following Best Represents a Discrete Service Encounter

question 64

Multiple Choice

Which of the following best represents a discrete service encounter?

• A)Retail banking
• B)Power supplier
• C)Mobile phone company
• D)Emergency surgery
• E)University

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Definitions:

Deviations

Differences between observed values and some reference value, often the mean of the set.

Conservative Estimates

Estimates made cautiously to ensure that the actual value is not likely to exceed the estimated value.

Sample Statistics

Statistics calculated from a sample and used to estimate parameters of the total population.

Exclusive Range

A range of values that does not include the upper and lower bounds specified.