A Recent Study of Employee Attitudes to Customer Complaints Found

question 75

Multiple Choice

A recent study of employee attitudes to customer complaints found:

• A)a majority of employees felt their firms were accessible for complaints
• B)less than half felt empowered to deal with complaints
• C)a little over a third has received training in dealing with complaints
• D)a, b and c
• E)a and c

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Definitions:

Milgram Experiment

A series of social psychology experiments conducted by Stanley Milgram, which measured the willingness of participants to obey an authority figure who instructed them to perform acts conflicting with their personal conscience.

Democratic Societies

Societies where government is based on the principle of elected individuals representing the population, typically ensuring that citizens have certain rights and freedoms.

Social Inequality

The presence of imbalanced chances and benefits for various social roles or statuses within a community or society.

Horticultural Society

A society primarily engaged in the cultivation of plants, fruits, and vegetables for their sustenance, typically using hand tools and simple techniques.