Which of the Following Is NOT a Principle of Effective

question 15

Multiple Choice

Which of the following is NOT a principle of effective service recovery at the managerial level?

• A)Top management commitment
• B)Total quality management
• C)'Complaints as opportunities' culture
• D)Training and empowerment
• E)Ownership of the complaint

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Definitions:

Accounts Receivable Policy

Guidelines and procedures related to the management and collection of money owed to a business by its clients or customers.

Cash Flow

The total amount of money being transferred into and out of a business, affecting the company's liquidity.

Debt Collectors

Individuals or agencies that pursue the collection of debts owed by individuals or businesses.

Harassment

Unwanted or offensive behavior that causes someone to feel distressed, intimidated, or humiliated.