Salespersons Should Learn to Recognize and Deal with Negative Customer

question 89

True/False

Salespersons should learn to recognize and deal with negative customer attitudes when they arise.

---

Definitions:

Nonblaming

An approach or attitude that avoids assigning fault or criticism.

One-Way Communication

A method of communication where information flows from the sender to the receiver without expecting or receiving direct feedback.

Sharpening

The process of focusing on or enhancing specific details, often at the expense of less relevant information, in communication or perception.

Simplified

Made easier to understand or less complex.