Follow-Up Services the Needs of the Customer After the Sale

question 60

Multiple Choice

Follow-up services the needs of the customer after the sale to ensure strong customer satisfaction while maintaining communication with the customer.What are three simple questions salespeople should consider in developing a follow-up campaign?

• A)Why, Where, and How?
• B)Who, Why, and When?
• C)Who, When, and How?
• D)Why not, When, and With whom?
• E)Why, When, and Where?

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Definitions:

Low Supplier Power

Refers to a market condition where suppliers have limited control over the price and terms of products and services due to high competition or low demand.

Threat from Substitutes

The potential for consumers to switch to alternative products that fulfill the same need, affecting demand.

Levels of Rivalry

Levels of rivalry refer to the intensity and number of competitors in a market or industry, impacting the competitive dynamics and strategy decisions of firms.

Critical Inputs

Essential resources or components required for the production process.