"Do You Know Why You Should Be Using a Synthetic

question 52

Multiple Choice

"Do you know why you should be using a synthetic motor oil in your new Corvette?" the service manager asked Domenic when he brought his new car to the Chevy dealership for a routine service.What type of approach is the service manager using?

• A)product
• B)opinion
• C)curiosity
• D)shock
• E)customer benefit

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Definitions:

Intensive Exposure

A therapeutic technique involving prolonged and repeated exposure to the stimuli or situations that cause fear or distress, aiming to reduce the associated anxiety.

SUDS

Subjective Units of Distress Scale, a method of measuring the intensity of distress or anxiety an individual feels.

In Vivo

A term used to describe processes or experiments performed in living organisms.

Exposure

A therapeutic technique aimed at reducing anxiety and fear by gradually and systematically exposing the patient to the feared object, situation, or activity.