Jan Has Recently Been Very Successful in Developing Trustworthy Relationships

question 21

Multiple Choice

Jan has recently been very successful in developing trustworthy relationships.The secret to her success has been her co-workers who have been assisting her with the sales.Which of the following trust building elements did Jan worked on?

• A)Communication
• B)Expertise
• C)Similarities and compatibility
• D)Investing resources into relationship
• E)Reducing conflict

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Definitions:

Pilot Testing

Preliminary testing conducted to evaluate the feasibility, time, cost, risk, and adverse effects of a research study before implementing it on a larger scale.

Scale Construction

The process of developing a measurement tool that quantitatively assesses a range of values or attitudes.

Items

In terms of surveys or questionnaires, items refer to individual questions or statements that respondents evaluate.

Criterion-referenced Scale

An assessment tool that measures an individual's performance against a predefined set of criteria or standards rather than compared to other individuals.