When Choosing Where to Eat Lunch, Sharon Looks for Restaurants

question 108

Multiple Choice

When choosing where to eat lunch, Sharon looks for restaurants where she will be seated promptly and served her meal quickly. For Sharon, ________ is the most important of the five service quality dimensions.

• A)assurance
• B)reliability
• C)tangibles
• D)responsiveness
• E)empathy

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Definitions:

Automatic Stabilizers

Economic policies and programs designed to balance fluctuations in a nation's economic activity without additional intervention, such as unemployment benefits and progressive taxes.

Economic Stimulus

Governmental measures intended to encourage economic growth or avoid economic slowdowns, typically involving increased public spending and tax reductions.

Record Budget

A detailed financial document recording projected revenue and expenditure over a specific period, often indicating a surplus or deficit.

Dot.com Bubble

A period of excessive speculation and investment in Internet-based companies during the late 1990s, leading to a market crash in 2000-2001.