The Customer Service Representatives Employed by the Company for After-Sales

question 26

Multiple Choice

The customer service representatives employed by the company for after-sales support are likely to need:

• A)training to learn to speak standard American English and lose accents they have
• B)to be instructed in basic telephone manners and standards of politeness
• C)mileage allowances for the time they will spend visiting client sites to physically install the software
• D)special sales skills that allow them to close particularly difficult sales
• E)specialized technical skills to assist customer companies in installing and implementing the software

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Definitions:

Stasis

A period or state of inactivity or equilibrium.

Stasis

A condition in which there is no movement or developmental progress, often referring to blood flow, bodily fluids, or growth.

Infarction

The obstruction of the blood supply to an organ or region of tissue, causing local death of the tissue.

Stenotic

Relating to or affected by stenosis, a condition characterized by the abnormal narrowing of a body passage or opening.