Alana Pierce Is the Director of Membership Programs for the Tammerline

question 41

Multiple Choice

Alana Pierce is the director of Membership Programs for the Tammerline Zoo. She develops the programs and sells them to zoo visitors. The programs are tiered and include discounts and special perks for members.
-A member contacts Alana to complain about parking. Every time she brings her children to the zoo,the members-only parking lot is full,and she is forced to park farther away in the general admission parking lot. When Alana receives such calls,she should most likely:

• A)refer the problem to the maintenance department
• B)identify whether the complaint is real or perceived
• C)allow customers to express their feelings
• D)avoid explaining the cause of the problem
• E)offer to cancel the membership

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Definitions:

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