Gail Sayers Is a Sales Representative with Countrywide Transport, a Company

question 57

Multiple Choice

Gail Sayers is a sales representative with Countrywide Transport, a company that provides chartered flights—airplanes, pilots, staff, and services—to client groups. She has just closed a large sale of several flights each week for four months to a service organization of Orthodox Jewish college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date.
-Which of the following would most likely help Gail prevent postsale problems?

• A)sending e-mails to other university groups referred to her by the client
• B)scheduling regular account reviews to assess the client's satisfaction
• C)asking the client to call her assistant with any questions
• D)submitting bills quickly to insure quick payment
• E)re-defining her service and product strategy

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Definitions:

High And Low Levels

Ranges of intensity, quantity, or degree in various contexts.

Resentment

A feeling of bitterness or anger towards someone or something perceived as unfair or wrong.

Supervision

The act of overseeing or directing work or workers to ensure tasks are completed correctly and efficiently.

Hardy Personality

A set of personality traits that allow a person to remain resilient and stress-resistant in the face of adversity.