When Dealing with Customer Complaints,the Salesperson Should Most Likely

question 22

Multiple Choice

When dealing with customer complaints,the salesperson should most likely:

• A)determine if the complaint is real or imagined
• B)point out the fallacy in the customer's argument
• C)decide what action must be taken to remedy the problem
• D)prevent customers from sharing their feelings and frustrations
• E)blame the problem on other departments in the company,such as shipping

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Definitions:

Welfare Reforms

Changes to social welfare policies aimed at improving the system's efficiency, encouraging employment among beneficiaries, and reducing government welfare spending.

Federal Cash Assistance

Government financial aid provided to individuals, typically targeting low-income families, through programs funded at the federal level.

Nonworking and Able-bodied

Refers to individuals who are physically capable of working but are currently not employed and are not participating in the labor force.

Poor Children

Refers to minors living in conditions of poverty, lacking basic needs such as food, clothing, and shelter.