Which of the Following Is True of Eye Contact During

question 3

Multiple Choice

Which of the following is true of eye contact during a sales call?

• A)Looking at papers in your briefcase indicates to the customer that you are listening.
• B)Nodding constantly indicates sincere interest in a customer.
• C)Eye contact is one of the best ways to say"I'm listening."
• D)A fleeting glance at notes is insulting to the prospect.
• E)A prolonged,direct stare is reassuring.

---

Definitions:

Reciprocity

A mutual exchange of privileges or services between parties, where both benefit from the arrangement.

Consistency

The state or characteristic of being uniform, unchanging, and reliable over time.

Scarcity

The economic condition of having limited resources available to meet unlimited wants and needs.

Power-oriented Linguistic Style

A way of communicating that is designed to showcase authority, control, and dominance over the conversational flow and listeners.