Which Combination of Communication Styles Between Salesperson and Customer Will

question 49

Multiple Choice

Which combination of communication styles between salesperson and customer will likely result in a good relationship,but will LEAST likely lead to a firm sale?

• A)directive salesperson with directive customer
• B)directive salesperson with supportive customer
• C)supportive salesperson with supportive customer
• D)supportive salesperson with reflective customer
• E)reflective salesperson with emotive customer

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Definitions:

Cost Of Goods Sold

The direct expenses incurred in making the goods a company sells.

Variable Cost

Costs that change in proportion to the level of production or sales activities in a company, such as raw materials and labor expenses.

Fixed Cost

Costs that remain constant in total regardless of changes in the level of production or sales over a certain period of time, such as rent, salaries, and insurance.

Product Cost

The total amount of expenses incurred to produce a product, including direct labor, materials, and overhead.