The Service Gaps Model Is Designed to Highlight Those Areas

question 99

Multiple Choice

The Service Gaps Model is designed to highlight those areas where

• A) service providers provide the best possible service.
• B) manufacturers are cutting corners on product quality.
• C) customers believe they are getting less or poorer service than they should.
• D) service providers know more than their customers.
• E) delivered service exceeds expected service.

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Definitions:

Economic Entity Assumption

An accounting principle that separates the transactions of a business from those of its owners or other businesses.

Cost Principle

The accounting principle that states goods and services should be recorded at their cost at the time of acquisition.

Historical Cost Principle

An accounting principle that requires assets to be recorded and reported at their purchase price, without adjustments for inflation or market value changes.

Owner's Equity

The value that accrues to the owners of a company after settling all its debts, equivalent to the assets minus the liabilities.