Organizations Attempt to Reduce Inconsistency in Their Services by

question 102

Multiple Choice

Organizations attempt to reduce inconsistency in their services by

• A) investing in modern manufacturing equipment.
• B) reducing incentives available to employees because of poor performance.
• C) reducing the customer contact points in the service delivery process.
• D) providing standardization and training.
• E) exercising better hiring practices.

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Definitions:

Economic Recession

A significant decline in economic activity spread across the economy, lasting more than a few months.

2007-2009

The period marked by a significant global financial crisis, often referred to as the Great Recession, characterized by major declines in economic activity worldwide.

Economic Force

Factors such as inflation, unemployment rates, and economic growth that influence the business environment and economic policy.

Transportation Costs

Expenses incurred in the process of moving goods and services from one location to another, often a significant factor in pricing and supply chain management.