The Basic Difference Between a Good and a Service Is

question 86

Multiple Choice

The basic difference between a good and a service is that a good

• A)provides intangible benefits.
• B)can be physically touched.
• C)is always less expensive than a corresponding service.
• D)generates greater interest among consumers.
• E)is more quickly forgotten by consumers.

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Definitions:

Complaints

Expressions of dissatisfaction or annoyance about a state of affairs or an event.

Defensive Climates

Social or communication environments characterized by a lack of openness or trust, where individuals feel the need to protect themselves from criticism or attack.

Supportive Climates

Supportive climates refer to environments, either social or physical, that promote well-being, encouragement, and mutual respect among individuals.

Conflict Management Skills

Conflict Management Skills are strategies and techniques aimed at handling disputes and disagreements in a way that minimizes negative effects and promotes positive outcomes.