In the Context of Service Enthusiasm, a Salesperson Must

question 55

Multiple Choice

In the context of service enthusiasm, a salesperson must:

• A) make it easy for his or her customers to discuss problems or complaints.
• B) not concern himself or herself with the customer once a sale is made.
• C) use cold canvassing for customer prospecting.
• D) always advise a customer to talk directly to the after-sales support for any assistance.
• E) apply the practices of the traditional sales process

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Definitions:

Sales Taxes

Taxes imposed on the sale of goods and services, typically collected by the retailer and passed on to the government.

Factory Equipment

Fixed assets that are used in the production process to manufacture goods and services.

Safety Testing

The process of evaluating a product or system to ensure it meets safety standards and regulations and does not pose a hazard to users.

Cash Discount

An incentive offered by sellers to encourage prompt payment, typically a percentage reduction from the invoice price if paid within a specified period.