A Call Center Is Set Up to Use Look Ahead

question 9

Multiple Choice

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR) . Which command in the vector would invoke NCR when using LAI?

• A) route-to number 112920414 with cov n if unconditionally
• B) route-to number 9112920414 with cov y if unconditionally
• C) route-to number ~r112920414 with cov n if unconditionally
• D) route-to number *r112920414 with cov n if unconditionally

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Definitions:

Counseling

The professional guidance provided by a counselor to help individuals resolve personal, social, or psychological challenges and difficulties.

Smoking Cessation

The process of discontinuing tobacco smoking, often involving various support strategies and aids to overcome nicotine addiction.

Heart Disease

A range of conditions that affect the heart, including coronary artery disease, heart rhythm problems, and heart defects.

Social Connections

The relationships and interactions with family, friends, colleagues, and others that provide a sense of belonging and support.