Seamless Integration Is a Goal for Many Companies but Is

question 20

Multiple Choice

Seamless integration is a goal for many companies but is not yet reality for most.Which of the following is NOT an example of seamless integration?

• A)buying a product online and then returning it to a retail store
• B)buying a product at a retail store and taking it back to the store for a refund
• C)buying a product online and picking up the product at a retail location
• D)calling a customer service rep on the phone to inquire about an order placed through the company's website
• E)getting a quote from a salesperson and then completing the order process through the company's website

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Definitions:

Cognitive Processes

Mental processes involved in gaining knowledge and comprehension, including thinking, knowing, remembering, judging, and problem-solving.

Acquisition

The processes of gaining new information and placing it in memory.

Retrieval

The process of searching for a memory and finding it.

Recognition

The ability to identify something as previously encountered or known, such as recognizing a face, place, or pattern.