One Key to Customer Retention Is ________

question 4

Multiple Choice

One key to customer retention is ________. It would be wise for a company to measure this factor frequently.

• A) to have an ethics officer
• B) to have customers on the board of directors
• C) customer satisfaction
• D) deep discounts for intermediaries
• E) heavy promotion

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Definitions:

Income

The financial gain earned by an individual or business, typically measured on an annual basis, coming from work, investments, or other sources.

APC

Average Propensity to Consume, which is the fraction of income that a person or economy spends rather than saving.

APS

The Average Propensity to Save, which is the proportion of total income that households plan to save rather than spend on consumption.

APS

Usually refers to Average Propensity to Save, an economic term that denotes the proportion of income that a person or population saves rather than spends on consumption.