In Order to Be an Effective Listener a Salesperson Must

question 60

Multiple Choice

In order to be an effective listener a salesperson must do which of the following?

• A) Pay attention
• B) Paraphrase and repeat
• C) Make no assumptions about what the buyer is saying
• D) Monitor the buyer's nonverbal language
• E) All the above are correct

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Definitions:

Merchant

A person or business that sells goods or services to consumers.

Consumer Goods

Products and services that are purchased or consumed by individuals or households for personal use.

Implied Warranty Of Fitness

An assurance, not explicitly stated, that the goods sold will be suitable for the purpose for which the buyer intends to use them.

Express Warranty

An explicit guarantee made by a seller about the condition, quality, or performance of a product, forming part of the contract of sale.