Resilience and Shrewdness Are Important Characteristics for Salespeople to Have

question 64

True/False

Resilience and shrewdness are important characteristics for salespeople to have when dealing with customer complaints.

---

Definitions:

Adrenal

Pertaining to the adrenal glands, which sit atop each kidney.

Pancreas

An organ that secretes insulin and pancreatic digestive juice.

Palpitations

The sensation that the heart is racing, pounding, fluttering, or skipping beats, often associated with anxiety, stress, exercise, or medical conditions.

Tachycardia

A condition where the heart rate exceeds the normal resting rate, typically considered to be above 100 beats per minute in adults.