Dana Is Looking for a Software Application That Will Allow

question 140

Multiple Choice

Dana is looking for a software application that will allow her sales organization to collect, manage, and utilize information about its customers in an effort to improve customer relationships and sales productivity. Dana should be looking for a _____________________ application.

• A) Sales Force Automation (SFA)
• B) Sales Productivity Enhancement (SPE)
• C) Customer Relationship Management (CRM)
• D) Consumer Relationship Management (CRM)
• E) Real-Time Sales Performance Management (RTSPM)

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Definitions:

Poor Etiquette

Refers to behavior that is considered rude, inappropriate, or lacking in good manners within a social or professional setting.

Professional Behaviour

Involves conducting oneself in a manner that is ethical, respectful, and competent in a professional setting.

Unsolicited Application

A job application sent by a candidate that was not in response to a specific job opening advertised by the employer.

Solicited Application

A job application submitted in response to an advertised job opening, directly invited or requested by the employer.