Consumers Experience a Need or Want When a Gap Exists

question 163

True/False

Consumers experience a need or want when a gap exists between an individual's current state and desired state.

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Definitions:

Long-Linked Technology

Service technology in which a client moves from point to point during service delivery.

Service Delivery

The manner in which a company provides services to its customers, focusing on quality, efficiency, and overall customer satisfaction.

Mass Production

A manufacturing method that produces large quantities of standardized products, often using assembly lines or automated technology, to achieve economies of scale.

Operations Quality

The measure of excellence and efficiency within an organization's production processes and workflows, aimed at meeting or exceeding customer expectations.