Tracy Is a Salesperson for XYZ Computer Co

question 104

Multiple Choice

Tracy is a salesperson for XYZ Computer Co. and is having trouble getting sales. Her customers consistently bring up need objections and she is rarely able to overcome them. Chances are Tracy ___________________.

• A) Needs to improve her prospecting and qualifying skills
• B) Isn't spending enough time presenting the different features and benefits of her products
• C) Needs to find a way to lower the price of her products
• D) Just doesn't know the product well enough to sell it
• E) Is working with customers who simply don't know what they need

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Definitions:

Gratuities

Small gifts, often money, given in appreciation for service, which can sometimes raise ethical concerns in professional relationships.

Police

A body of officers representing the civil authority of government, responsible for maintaining public order and safety, enforcing laws, and preventing, detecting, and investigating criminal activities.

Rotten Apple Theory

A theory suggesting that corrupt or unethical individuals within an organization are isolated instances and not representative of systemic organizational issues.

Police Corruption

The abuse of police authority for personal or organizational gain.