Why Is It Important to Assess Customer Satisfaction

question 109

Multiple Choice

Why is it important to assess customer satisfaction?

• A) Doing so helps build customer trust
• B) Doing so provided competitive information
• C) It isn't important as long as the company is profitable
• D) Assessing satisfaction is a ploy used to begin the next sales cycle
• E) Both A and C are correct.

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Definitions:

Groove Music

A digital music streaming service developed by Microsoft, offering music streaming, selection, and recommendation features.

Collection

A group of objects or data that are aggregated and treated as a single entity in programming or data management.

Image Files

Digital files that store visual representations in various formats, such as JPEG, PNG, or GIF.

Reverse Chronological Order

A method of organizing items where the most recent is first, commonly used in resumes and blogs to display recent work or posts first.