Which of the Following Is Not One of the Steps

question 46

Multiple Choice

Which of the following is not one of the steps for handling complaints?

• A) Get the whole story
• B) Ask the customer to provide a written summary of the problem
• C) Ask the customer what he/she would like you to do
• D) Gain agreement on a solution
• E) Follow through on all promises

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Definitions:

Illegal Activities

actions that are forbidden by law and subject to criminal penalties.

Missed Opportunities

Potential benefits or gains that are forfeited when a choice is made over alternative options.

Quota Rents

Revenue earned by the holder of import quotas, calculated by the difference between the domestic price and the world price of the imported goods.

Equalibrium Quantity

The quantity of goods or services that is supplied and demanded at the equilibrium price, where the quantity supplied equals the quantity demanded.