The First Sequential Component of Effective Follow-Up Is Connecting with Customers

question 49

True/False

The first sequential component of effective follow-up is connecting with customers.

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Definitions:

Task Identity

The degree to which a job requires completion of a whole and identifiable piece of work, contributing to a sense of accomplishment.

Hygiene Factor

A concept from Herzberg's motivation-hygiene theory that refers to environmental conditions—such as salary, company policies, and work conditions—that can prevent job dissatisfaction but do not necessarily increase job satisfaction.

Herzberg's Motivator-Hygiene Model

A theory that distinguishes between motivational factors that can increase job satisfaction and hygiene factors that can prevent dissatisfaction but not necessarily increase satisfaction.

Job Characteristics Model

A framework that suggests jobs can be designed to enhance work motivation, satisfaction, and performance by focusing on five core dimensions: skill variety, task identity, task significance, autonomy, and feedback.