Among the Dimensions of Service Quality, Tangibles Refer to ________

question 57

Multiple Choice

Among the dimensions of service quality, tangibles refer to ________.

• A) the elements of communication that differentiate one service from another
• B) the personality characteristics of service providers
• C) the combination of price and quality of a service
• D) the physical evidence of a service or the observable aspects
• E) the knowledge and courtesy of employees

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Definitions:

Macrophages

Immune cells that engulf and digest cellular debris, foreign substances, microbes, cancer cells, and anything else that does not have proteins specific to healthy body cells.

IgE Antibodies

Immunoglobulin E antibodies produced by the immune system in response to an allergen.

Degranulation

The release of granules from inside cells into the extracellular space, a process often associated with the immune response in mast cells and neutrophils.

Inflammation

Part of innate immunity: a local response to tissue damage or infection; characterized by redness, warmth, swelling, and pain.