The Post-Interaction Phase of the Selling Process Includes

question 61

Multiple Choice

the post-interaction phase of the selling process includes:

• A) reducing post-purchase anxiety.
• B) making sure the order is delivered on time and the customer is satisfied.
• C) cross-selling and up-selling.
• D) both a and b above.
• E) all the above.

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Definitions:

Negligent Misstatement

Providing false information carelessly or without reasonable grounds, causing someone else to suffer damage or loss.

Legal Liability

The legal responsibility to compensate for harm caused to another person or property, arising out of one's actions or failures to act.

Negligent Conduct

Behavior that falls below the standard of care expected to protect others from unreasonable risk of harm.

Illegal Contract

A contract that is not enforceable because it involves activities that are against the law.