In Handling Objections During the Sales Call, Nevaeh (The Salesperson)tries

question 196

Multiple Choice

In handling objections during the sales call, Nevaeh (the salesperson) tries to avoid confrontation and never wants to tell the customer he or she is wrong. Instead, Nevaeh will sympathize with the customer and then provide the correct information. This approach is which method?

• A)Compensation
• B)"Feel, felt, found"
• C)Head-on
• D)Indirect

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Definitions:

Pay

Compensation or wages received by an employee in exchange for their labor or services provided to an employer.

Promotions

The process of elevating an employee to a higher position or rank within an organization, often accompanied by increased responsibilities and pay.

Negative Stimulus

Any factor or event that is perceived as unfavorable or unpleasant, which can lead to a response aimed at avoiding or diminishing it.

Strengthen Behaviour

Enhancing or increasing the frequency of a specific behavior through positive reinforcement or other motivational techniques.