In Terms of Using an Impression Management Technique to Respond

question 154

Multiple Choice

In terms of using an impression management technique to respond to negative publicity, a company that makes the negative incident appear minor or trivial is using the remedial approach of:

• A)expressions of innocence.
• B)excuses.
• C)justification.
• D)apology.

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Definitions:

Type A

A personality pattern characterized by high stress levels, impatience, competitiveness, and a sense of urgency.

Personality Theory

A system of concepts that seeks to explain the variations in individual behavior through the study of distinct personality types and traits.

Health Issues

Physical or mental conditions that affect an individual's well-being.

Cognitive Appraisal

The process of evaluating and interpreting an event or situation that leads to specific reactions on a psychological level.